Despite the fact that some reviews are fake, they may still have an impact on your business. The best way to take on a fake review is to first respond. When responding to the fake reviews, it may be emotional or anger inciting. Don’t let the rage get the best of you. Addressing the concern with sincerity but firmly will be the best way to go about it. First mention that you take all accusations seriously, next voice that there is no record of their interaction, follow that up with a name and email of someone they can contact to discuss their “interaction” with further.
Flagging the review is the next thing to do. While there are measures Google takes to remove and present spam reviews, some fake reviews can slip past the first line of defence. In my business account on Google, you will be able to flag a review as inappropriate and that will increase your chances of having the review taken down.
If you have left a review that you would like to delete follow these steps to edit or delete your personal review:
To summarize, negative and fake Google reviews have a major impact on businesses big and small, following steps above will help you address and fix any reviews that don’t reflect your business model. Now that you know how to delete a Google review, let us know which step worked best for you!