Local Services Ads: Partner Updates [July 2021]

1. Evident New Feature & Articles: Add/Remove Business Owners (BO) and Field Workers (FW)

Evident has introduced a new feature allowing primary business owners to add or remove additional business owners and fieldworkers from their rosters before adjudication. Previously, adding new personnel to rosters within the Evident portal was not possible. With this update, primary business owners can manage their roster of background check cases more efficiently.

Additional features in this update:

• Simplified case status tracking
• Direct access to Evident Knowledge Base articles and support guides
• Real-time view of submission status for business owners and fieldworkers
• Reminders for outstanding submissions
• Collection of Certificate of Insurance removed

Please refer to the provided articles for in-depth information on the background check process with Evident:

• Overview and Intro
• Filling out the roster correctly
• Logging In and the 90-Day Window
• What verifications will be required?
• Introducing the roster
• Status on the Roster Page
• Roster Management
• Understanding the Timeline

2. Doing Business As (DBAs) Government Documents Now Required For All Significant Business Name Changes

Local Services Ads now mandates a valid DBA (Doing Business As) for significant business name changes because verifications are linked to the business name. If a provider cannot provide a valid DBA for verification, they will need to establish a new account and complete the verification process with their new business name. It’s important to note that some providers attempt to submit non-qualifying documents like tax forms as a DBA, which will not be accepted.

3. License Verification Now To Be Set For Individual Or Business Level

Starting in August, the Local Services Ads dashboard will indicate whether a license is required at the individual or business entity level. If a license is required at the individual level, it should be listed under the name of a business owner or fieldworker. If it’s required at the business entity level, it should be listed under the business name in the Local Services Ads account.